Qvasa Plan Tiers

Qvasa offers two plan tiers to cater to different business needs: Free and Enterprise. Below is a breakdown of what each plan includes and how to upgrade to Enterprise.

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Free Plan

The Free Plan is ideal for smaller teams or those getting started with Qvasa. Here’s what you get:

Included Features:

1. Live Dashboards

   • Access up to 3 open dashboards.
   • Create and monitor dashboards to track your key metrics in real time.

2. Threshold Alerting

   • Configure 1 demand alert to proactively monitor ticket creation spikes.

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Enterprise Plan

The Enterprise Plan unlocks the full potential of Qvasa, offering advanced features for teams that require deeper insights and comprehensive monitoring.

Included Features:

1. Live Dashboards

   • Create unlimited dashboards, including open, private, and agent-specific dashboards.
   • Customize your dashboards to track exactly what matters to your team.

2. Threshold Alerting

   • Configure unlimited alerts across all metric types (Demand, Outstanding, Wait Time, Grouped Outstanding, and Organization Outstanding).
   • Gain the flexibility to monitor your entire support operation with no restrictions.

3. Agent Performance / Workforce Management

   • Add a configurable agents table to your dashboards with real-time advanced metrics.
   • Access machine learning-based volume predictions, filterable down to any level using ticket attributes.
   • Prepare for our upcoming Agent Timeline View, designed to give a detailed view of agent activities and workflows.

4. Bot Analytics

   • Monitor real-time bot interactions, whether using Zendesk's AI bot or third-party bots integrated through Sunshine Conversations.
   • Attach AI-generated contact reasons to bot interactions to identify and improve deflection rates.
   • Analyze which flows perform best to continuously refine your bot strategy.

5. Messaging Analytics

   • Access real-time metrics on your Zendesk messaging queue and agent performance.
   • Gain insights into response times, resolution times, and queue health for optimized messaging workflows.

6. AI Analytics

   • Leverage AI-generated metrics including:
     • Categorization: Automatically categorize tickets into predefined specific categories.
     • Contact Reasons: Identify why customers are reaching out with generative AI.
     • DSAT Reasons: Understand dissatisfaction trends from negative CSAT feedback.
     • Product Reasons: Detect product deficiencies, confusion, and agent interventions.

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Upgrading to Enterprise

To unlock the full suite of Qvasa features, upgrade to the Enterprise Plan.
Visit qvasa.com/book_a_call to schedule a consultation with our team.

 

Plan Comparison

Feature	Free Plan	Enterprise Plan
Live Dashboards	3 open dashboards	Unlimited (open/private/agent dashboards)
Threshold Alerting	1 demand alert	Unlimited alerts across all metrics
Agent Performance	-	Configurable table, ML volume predictions
Bot Analytics	-	Real-time bot monitoring and insights
Messaging Analytics	-	Real-time Zendesk messaging metrics
AI Analytics	-	Categorization, contact reasons, DSAT, etc.

By choosing the right plan for your needs, Qvasa helps you stay ahead in managing customer support operations effectively. Explore the Free Plan or upgrade to Enterprise for unparalleled insights and control.