Amer Shalan
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Activity overview
Latest activity by Amer Shalan-
Amer Shalan created an article,
Understanding the Difference Between Zendesk Messaging and Comments in Qvasa Reports
Why This Matters in Qvasa Reporting In Qvasa, we distinguish between comments and messages because they represent different ways agents and end users interact within Zendesk. This distinction is cr...
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Amer Shalan created an article,
How to Give a User Edit Access Without Giving Them Access to All Dashboards: Use Private Dashboards
If you need to grant a user edit access to a specific dashboard without giving them access to all dashboards, private dashboards provide the necessary control. This guide explains how to configure ...
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Amer Shalan created an article,
Managing User Permissions in Qvasa
Qvasa provides a granular user permissions model that allows Owners and Admins to control access to different features based on their availability in an account. This guide explains how to manage p...
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Amer Shalan created an article,
How to Change Chart Sizes
1. Go into Edit mode on your dashboard 2. Hover over the 3 dots on the top of the chart you want to resize 3. Click Edit - this will open the edit widget lightbox 4. Select the chart size...
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Amer Shalan created an article,
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Amer Shalan created an article,
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Amer Shalan created an article,
Sharing Dashboards Externally with Non-Qvasa Users
Qvasa allows you to share dashboards externally with individuals who do not have a Qvasa account. This feature enables streamlined collaboration while maintaining secure access to your data. Follow...
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Amer Shalan created an article,
Configurable Table Widget: Agents Table
The Configurable Table is an enterprise-only feature in Qvasa that allows you to display detailed, customizable data tables. The Agents Table is the first available option, providing real-time insi...
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Amer Shalan created an article,
How to Install Qvasa
Navigate to our app on the Zendesk App Marketplace A Zendesk Admin is required to install the app. How to Ensure the Zendesk App Installed Correctly Navigate to your Zendesk Admin Center und...
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Amer Shalan created an article,
Organization Alert Configurations
Organization alerts in Qvasa are designed to monitor all organizations by default, notifying you when specific organizations exceed a set threshold for outstanding tickets. This guide explains how ...