Amer Shalan
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Articles
Recent activity by Amer Shalan-
Understanding the Difference Between Zendesk Messaging and Comments in Qvasa Reports
Why This Matters in Qvasa Reporting In Qvasa, we distinguish between comments and messages because they represent different ways agents and end users interact within Zendesk. This distinction is cr...
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How to Give a User Edit Access Without Giving Them Access to All Dashboards: Use Private Dashboards
If you need to grant a user edit access to a specific dashboard without giving them access to all dashboards, private dashboards provide the necessary control. This guide explains how to configure ...
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Managing User Permissions in Qvasa
Qvasa provides a granular user permissions model that allows Owners and Admins to control access to different features based on their availability in an account. This guide explains how to manage p...
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How to Change Chart Sizes
1. Go into Edit mode on your dashboard 2. Hover over the 3 dots on the top of the chart you want to resize 3. Click Edit - this will open the edit widget lightbox 4. Select the chart size...
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Sharing Dashboards Externally with Non-Qvasa Users
Qvasa allows you to share dashboards externally with individuals who do not have a Qvasa account. This feature enables streamlined collaboration while maintaining secure access to your data. Follow...
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Configurable Table Widget: Agents Table
The Configurable Table is an enterprise-only feature in Qvasa that allows you to display detailed, customizable data tables. The Agents Table is the first available option, providing real-time insi...
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Getting Started with Dynamic Dashboards
Welcome to Qvasa! Dynamic Dashboards give you the tools to create live, real-time insights into your customer support operations. In this guide, we'll walk you through how to get started and create...