Bobby
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Activity overview
Latest activity by Bobby-
Bobby created an article,
What are Generative AI Workflows in Qvasa?
How to turn every support conversation into a living source of new, report‑ready insights. 1. Why Generative? Traditional fixed categorization asks your AI to pick from a pre‑set list. That works...
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Bobby created an article,
What is the Product Contact Workflow? (AI Categorization Workflows & Generative Workflows)
Understand how Qvasa automatically reads every support conversation, assigns meaningful categories and reason codes to deliver ready‑to‑report insights. 1. At a Glance What the AI does Why it...
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Bobby created an article,
Configurable Ticket Table Column Sets
Column sets help users streamline their workflow by ensuring the right ticket table columns are available in the right place. By pre-configuring column sets, users save time when drilling into tick...
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Bobby created an article,
Ticket and Agent Drill-in Capabilities with Configurable Column Sets
Drill-in and inspect capabilities in Qvasa reporting allow users to access the underlying tickets or agents that contribute to a calculation in a reporting widget. If the user has the appropriate p...