Bobby

How to turn every support conversation into a living source of new, report‑ready insights.   1. Why Generative? Traditional fixed categorization asks your AI to pick from a pre‑set list. That works...

Understand how Qvasa automatically reads every support conversation, assigns meaningful categories and reason codes to deliver ready‑to‑report insights.   1. At a Glance What the AI does Why it...

Column sets help users streamline their workflow by ensuring the right ticket table columns are available in the right place. By pre-configuring column sets, users save time when drilling into tick...

Drill-in and inspect capabilities in Qvasa reporting allow users to access the underlying tickets or agents that contribute to a calculation in a reporting widget. If the user has the appropriate p...